Frequently Asked Questions
Most frequent questions and answers
What size bike do i need ?
Sizing and weight is an important part to riding comfortably. All of our bikes are designed for a maximum rider weight of 280 pounds. Our ebikes are for riders from 4’8″ to 6’2″ We cover just about all heights. For sizing geometry click HERE
How much assembly is required ?
All Bikes come 90% assembled. The handlebar will be removed from the stem, along with the front wheel and pedals for shipping. You will receive finally assembly instructions along with assembly tools in your welcome box. If you do not have a Welcome Box, Please email us firstname.lastname@example.org
How long does shipping take ?
Do to the nature of lithium-ion batteries we cannot ship ebike’s via Air. Ground shipping is 3-5 days, Freight is 7-10 days. Express 2 Day shipping can be arranged at a cost of $380. Please note we cannot offer free shipping to Alaska or Hawaii. If you live in one of these states please email us email@example.com So we can arrange shipping for you.
Are the ebikes tested before my delivery ?
We fully assemble, tune & adjust each bike before we test ride to ensure 100% functionally before your ebike goes out.
What warranty do i get for my ebike?
We’re the warrantor of our warranty. We cover the part’s cost & labor on any manufacture defects up to 1 year from purchase date. 2 Year on frame. Please see our Warranty section on our TERMS AND CONDITIONS PAGE
Can i return the ebike if i'm unhappy ?
We want you to be happy with our ebikes, that’s why we offer a 15 day return policy. Please note we do have to charge a restock fee to accept a refund. We also cannot cover any shipping expenses back to our facility. Please see our RETUN POLICY PAGE